Video & Network Troubleshooting

My Video Will Not Load

Last Updated -

If you are experiencing an error message or a loading screen for an extended period, follow these steps to try and resolve the issue. 
  • Confirm the date and game time of the game you are viewing. 
  • While holding the SHIFT key on your keyboard, refresh the video page.
  • Visit the BROADCAST STATUS PAGE to confirm if there are any reported issues from our monitoring team.
  • Proceed to the BANDWIDTH CHECK section of our support center to confirm your connection speeds.

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