Video & Network Troubleshooting

Desktop and Network

Last Updated -

Some quick and easy troubleshooting steps are listed below to help you get a better viewing experience.
  • Refresh your current internet browser by holding the SHIFT key and hitting the REFRESH button.
  • Close your current internet browser and open a new one.
  • Clear your internet browser’s cookies, close all browsers and try launching the website again.
  • Try using an alternate web browser (Internet Explorer is not supported).
  • Close any unnecessary browsers or applications.
  • Try a hard-wired connection instead of a wireless connection.
  • Proceed to the BANDWIDTH CHECK section of our support center to confirm your connection speeds.

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