Video & Network Troubleshooting

Streaming Video

Last Updated -

Video streaming can put a superior strain on your network than majority of Internet tasks. See below for important information on how to improve internet speed while watching HockeyTV content!

Network Connection
Video streaming is one of the most bandwidth-intensive Internet operations. In general, video streaming requires fast network connections. Essentially, the higher the video quality, the faster the network connection must be to stream content properly. If your network connection is not fast enough to stream video content, you will likely run into frequent buffering problems and your browser's speed and performance will slow down.

Browser and Plugins
Outdated plugins such as the Adobe Flash Player, or even an outdated browser, are common causes of speed problems when you stream video. Websites that enable video streaming now support high quality content that requires the latest browsers and plugins to work properly. Your network connection can potentially slow down when streaming video if your browser or any of these plugins are outdated and incapable of working with the video sites properly. Install the latest browser updates and necessary plugins as they are made available to keep up with the Internet's changing content.

Browsing History
When you search the Internet, your history is stored in a database. This database includes information such as search and download history, cookies and auto-fill information. By default, the browser uses this information to speed up performance. Although browsing history and cache can improve your network's speed and performance when you stream video, it can likely cause display problems if the database hasn't been cleared in a while. If the browser is displaying pages slowly when you stream video, clear your browsing history.

Network Upgrades
High speed network connections range in speed and performance. If your network connection isn't fast enough to handle video streaming and Internet browsing at the same time, consider upgrading to a faster network connection. Closing other programs and applications that use the network can free up bandwidth and actually improve network speeds when you stream video, but only to a certain extent. If you don't know what your network connection speed is, contact your Internet Service Provider for this information.


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