Video & Network Troubleshooting

My Video Will Not Load

If you are experiencing an error message or a loading screen for an extended period, follow these steps to try and resolve the issue. Confirm the date and game time of the game you are viewing. While h...

Desktop and Network

Some quick and easy troubleshooting steps are listed below to help you get a better viewing experience. Refresh your current internet browser by holding the SHIFT key and hitting the REFRESH button. Close ...

Mobile and Tablets

iOS AHLTV App is required. Click HERE to download the app. Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch Android AHLTV app is required. Click HERE to download the app. Requires Android...

Set Top Devices

Roku For system setup, see Roku Setup (HERE). Amazon Fire TV For system setup, see Amazon setup (HERE). For system requirements, see Fire TV specs (HERE). Apple TV (4th Generation or newer required) For docum...

Troubleshooting Network Connection Issues

Intermittent or weak internet connectivity are one of the most common causes of streaming issues. Frequent rebuffering or loading while viewing a stream generally indicate a slow or interrupted internet connect...

Streaming Video

Video streaming can put a superior strain on your network than majority of Internet tasks. See below for important information on how to improve internet speed while watching HockeyTV content! Network Connecti...

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