Android TV App Troubleshooting

Android TV App Troubleshooting

If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue:

Check your internet connection:
1. From the Android TV Home screen, scroll down and select Settings.
2. Under
Device, select Wi-Fi.
3. Select a network and follow the onscreen instructions.
4. Access the AHLTV app again.

Ensure the system is up to date:
1.
From the Android TV Home screen, scroll down and select Settings.
2. Select 
About > System update > Check now.
3. Install any available updates, then access the AHLTV app again.

Restart your device:
1. From the Android TV Home screen, scroll down and select
Settings.
2. Select 
About > Restart.
3. Once the system restarts, then access the AHLTV app again.

Clears your app data and cache:

1. From the Android TV Home screen, scroll down to
Settings.
2. Select 
Apps.
3. Under System apps, select 
AHLTV > Clear data Clear cache.
4. Then access the AHLTV again.

Factory reset your device:
This is a ‘last resort’ if you’ve tried everything else on this list and just aren’t getting the performance you need out of your Fire TV Stick. This will uninstall any apps that didn’t come pre-installed and change all your settings back to default, so remember to go through this list again afterwards to change them back.

1. From the Android TV Home screen, scroll down and select Settings.
2. Select
Storage & Reset.
3. Then select the second option, Factory Data Reset.
4. There may be several options here, depending on the TV box you have. Some options may be Fast Reset, Full Reset, Cancel, or other such choices. For a factory reset, choose the Full Reset option. If the menu doesn’t have this option, choose the one which you think is best.
5. When you have made a select, one prompt screen may appear. This will confirm that you are sure you want to perform the desired action. Verify to begin the factory reset. 
6.
As soon as your device finishes, then you can start using it again. Ideally, the TV box will perform a lot faster. Also, any problem you may have been experiencing should be gone already.



    • Related Articles

    • Android App

      In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...
    • Android TV Setup

      You can download the Android TV AHLTV app through the Play Store app.  From the Android TV Home screen, scroll down to the Apps row.  Select the Google Play Store app. Browse for the AHLTV app.  Select the AHLTV app and select Install.
    • Android TV App Navigation

      On the Home Screen of your Amazon Fire TV, select the AHLTV app and open it. You will then be prompted to Login or Sign Up. If you do not have an AHLTV account already you will need to visit TheAHL.com/AHLTV and to create AHLTV account and sign up ...
    • Amazon Fire TV App Troubleshooting

      If you are having trouble logging in to the AHLTV app on your Amazon Fire TV device, you may need to reset your password. Certain password symbols are incompatible with the app for your Amazon Fire TV devices. If you have the symbols “!, %, #, or &” ...
    • iOS App Troubleshooting

      I can't hear my game's audio While using the AHL iOS app, the volume of the video is determined by your device setting. If you are unable to hear audio, first ensure your device is not on Silent Mode.  Depending on your model of iPhone or iPad, there ...