Check Your Internet Speed
The video player
supports both SD and HD quality streams. We recommend a minimum
dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy HD quality
streams. If your download speed is below 4000 Kbps (4 Mbps), you may
experience difficulties viewing video.
To verify your network connection on the web, we recommend visiting any of the following websites:
For additional information about network connections and troubleshooting, please submit a support ticket.
Desktop and Network
Some quick and easy troubleshooting steps are listed below to help you get a better viewing experience. Refresh your current internet browser by holding the SHIFT key and hitting the REFRESH button. Close your current internet browser and open a ...
In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...
My log in doesn't work. What do I do?
If you are having trouble logging in to AHLTV, please first make sure that you are using a supported web browser. For best results, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge. We do not support Internet Explorer or Silk ...
Apple TV Tips for Best Performance
Apple TV performance issues can take the form of: Lag App crashes Reduced video quality Lower frame rate Slow motion video Out-of-sync sound Long buffering times Please see the below steps to improve the performance on your Apple TV to get it running ...
iOS App Troubleshooting
I can't hear my game's audio While using the AHL iOS app, the volume of the video is determined by your device setting. If you are unable to hear audio, first ensure your device is not on Silent Mode. Depending on your model of iPhone or iPad, there ...