How to Disable Your Auto-Renewal

How to Disable Your Auto-Renewal

If you do not wish for a subscription plan to auto-renew on another billing cycle, visit the Subscribe page and select "Disable Auto-Renew" and select "OK". Once selected, refresh the page and you will see that your auto-renew is in-active. You can re-active your auto-renewal by select "re-active" from the Subscribe page.

NOTE: If you disable your auto-renewal, your subscription will continue for the remainder of the current term and then expire the subscription. The subscription can be reactivated before it expires. If your subscription expires, all clips and favorites associated with your account will be permanently deleted. To maintain historical usage data, HockeyTV does not delete account information. Keep in mind, if you do not use your account it will become inactive. To reactivate your account, you will simply need to log in to it. To re-enable your subscription click the "Enable Auto-Renew" button. 




    • Related Articles

    • Auto-Renewal Policy

      We have the same policy in place for each customer subscription plan. Each user who chooses to subscribe and purchase a subscription plan is informed of the auto-renewal policy multiple times on the Subscribe page. It is listed on the Subscribe page ...
    • What does auto-renew mean?

      Auto-renew means your account will automatically renew at the end of the billing cycle. For Monthly packages, the auto-renew will happen one month after the original purchase. Example: If a monthly subscription was purchased on November 8th, the ...
    • Cancellation Policy

      You have the option to disable the auto-renewal associated with your subscription plan at any time. If you do not wish for your subscription plan to auto-renew on another billing cycle, you will need to visit the Subscribe page to disable the ...
    • How do I manage my subscription?

      Visit the My Account page to view your Subscription Status, Subscription History, and Transaction History. Subscription Status Here, you will see either the status of your subscription (Active or In-Active) and the next renewal of your subscription. ...
    • When does my monthly package renew?

      For Monthly All - Access packages, the auto-renew will occur one month after the original purchase. Example: if a monthly subscription was purchased on November 8th, the account will auto-renew on December 8th. Note: All Monthly All-purchased prior ...