My log in doesn't work. What do I do?

My log in doesn't work. What do I do?

If you are having trouble logging in to AHLTV, please first make sure that you are using a supported web browser. For best results, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge. We do not support Internet Explorer or Silk browser. Once confirmed, follow these steps:

Verify your email and password
You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

Reset your password 
If you are seeing the message "Invalid Credentials", upon entering your email or passwordthis means either your email and/or password is incorrect. If you do not remember your password, you can reset your password to regain access. 

If the problem persists after resetting your password, click HERE to email customer support.

    • Related Articles

    • Will AHLTV work on the Linux OS?

      Yes!  We recommend you use Google Chrome to access AHLTV on the Linux OS. Should you experience issues with video playback, it is best to verify the display drivers. 
    • Android TV App Troubleshooting

      If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...
    • iOS App Troubleshooting

      I can't hear my game's audio While using the AHL iOS app, the volume of the video is determined by your device setting. If you are unable to hear audio, first ensure your device is not on Silent Mode.  Depending on your model of iPhone or iPad, there ...
    • Amazon Fire TV Tips for Best Performance

      Amazon Fire TV Stick performance issues can take the form of: Lagging App crashes Reduced video quality Lower frame rate Slow-motion video Out-of-sync sound Long buffering time Many of these tweaks will make a minuscule impact on their own, but ...
    • How to Disable Your Auto-Renewal

      If you do not wish for a subscription plan to auto-renew on another billing cycle, visit the Subscribe page and select "Disable Auto-Renew" and select "OK". Once selected, refresh the page and you will see that your auto-renew is in-active. You can ...